I. Company and Products
Q: What automotive parts does your company primarily produce?
A: We specialize in manufacturing and distributing starter motors and alternators for various types of engines used in passenger cars, light trucks, heavy-duty trucks, buses, construction machinery, marine vessels, agricultural vehicles, and tractors. We also supply parts for these systems. In addition, we distribute imported mining explosion-proof equipment, pre-lubrication pumps, and air starter motors designed for operation in harsh and extreme environments, including black start systems. For detailed product information, please refer to our website catalog or contact us directly.
Q: Do your products meet industry quality standards?
A: Yes. Our products are certified under the ISO/TS 16949 quality management system. Key components comply with international standards such as ECE and SAE. Third-party inspection reports are available for all outgoing products.
Q: Do you support customized production?
A: Yes. We offer customization services based on customer specifications regarding parameters, performance, and functions. Third-party testing reports and inspection videos can also be provided upon request.
II. Ordering and Delivery
Q: How can I place an order? What is the minimum order quantity (MOQ)?
A: Orders can be placed via our website inquiry form, email, or by contacting our sales representatives directly. MOQ varies by product type. For standard products, the minimum is typically 50 units. Small trial orders are available for some items.
Q: What is the lead time for delivery?
A: For standard products in stock, delivery is within 3–7 days. Customized products require 15–30 days, depending on the contract. Expedited service is available for urgent orders.
Q: What shipping methods do you support?
A: We offer ocean freight, air freight, ground transportation, and international express services (DHL, FedEx, etc.). Shipping costs depend on weight, destination, and delivery speed requirements.
III. After-Sales Service
Q: What is your product warranty period?
A: Our standard warranty is 3 months from the date of delivery. For non-human-induced damages, we provide free replacement parts.
Q: What should I do if I find a quality issue after receiving the goods?
A: Please retain photos of the product and packaging and contact our customer service within 24 hours, providing your order number. Our technical team will analyze the issue and respond promptly.
Q: Do you accept returns or exchanges?
A: Yes. Unused products in their original packaging can be returned or exchanged within 15 days without any reason. If the return is due to a quality issue, we will bear the return shipping cost.
IV. Technical Support
Q: Do you provide installation guidance or technical training?
A: Yes. We offer product installation manuals and video tutorials. For bulk orders, technical guidance and support can be arranged.
Q: How can I obtain product technical specifications?
A: Basic specifications are available for download on our product pages. For full technical documentation, please log in or contact our sales team.
Q: What should I do if I encounter product compatibility issues?
A: Please provide the vehicle model, operating environment, and a description of the issue. Our engineers will respond with a solution within 48 hours.
