Shipping Policy

At Wanyou Motor, we are committed to providing fast, reliable, and secure delivery services for our customers worldwide. This Shipping Policy outlines how we process, package, and ship your orders to ensure a smooth purchasing experience.

1. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.
Custom or bulk orders may require additional preparation time, depending on inventory and production schedules.
Orders are not processed, shipped, or delivered on weekends or public holidays.

2. Shipping Methods

We offer a range of international and domestic shipping options to meet your needs:

Express Delivery: DHL, FedEx, UPS, TNT (3–7 business days)
Air Freight: For urgent and mid-sized orders
Sea Freight: For bulk and heavy cargo, typically 15–45 business days depending on the destination
Domestic Shipping (China): SF Express, Debang, YTO, and other regional carriers

Shipping method will be selected based on product size, weight, urgency, and customer preferences.

3. Shipping Costs

Shipping costs vary based on destination, shipping method, and package weight/volume.
We will provide a detailed shipping quote before confirming your order.
For international orders, the customer may choose freight collect, prepaid shipping, or use their own forwarder.

4. Shipping Destinations

We ship to most countries worldwide, including but not limited to:

North & South America
Europe
Asia
Africa
Oceania

If you’re unsure whether we ship to your location, please contact us for assistance.

5. Customs, Duties & Taxes

All international shipments may be subject to customs duties, taxes, and import regulations.
These charges are not included in the product or shipping price and are the responsibility of the buyer.
We will provide commercial invoices and required documents to support customs clearance.

6. Order Tracking

Once your order is shipped, we will send you a tracking number and link via email or messaging platform. You can track the delivery status in real-time.

7. Damaged or Lost Packages

If your package arrives damaged or is lost in transit, please contact us immediately.
We will work with the shipping provider to resolve the issue and assist in claims or reshipment if necessary.